- My mother picked up a diarrhoea bug in Ward 2 and was ill with this for two weeks. She lost a lot of weight and, especially as she is unable to eat any solids because of her condition, she became severely mal-nourished. I kept asking for her to be seen by a dietician but this took well over a week to organise.
- In spite of my continual complaints, her body smelt and she was left wearing nighties, vests and pants that were stained with faeces.
- The consultant prescribed steroids to be taken each morning but on the second day the pills took eight hours to come up from pharmacy.
- The consultant said that she must put her swollen feet up on a stool yet it took two days for the nurses to produce one for her. I asked the nurses on several occasions for a stool and one nurse was even so rude as to roll her eyes and turn away from me.
- A member of staff tipped a full bowl of soup over her but nobody would clean it off her feet and slippers. It was left to a visiting friend hours later to clean her up.
- A doctor made such a mess of trying to insert a needle into her left hand that he caused the hand and arm to swell to such an extent that she had to have her ring cut from her finger. It was still swollen three weeks later. The consultant tried to tell me it was caused by a canula that had moved around but this was not true. They never managed to fix one into that hand.
- I made a formal complaint to PALS, the Patient Advice and Liaison Service (I later discovered that it was in fact PILS). They organised a meeting for me with the consultant and the Ward 2 nurse-in-charge. When I turned up for the meeting I found my mother distraught, sitting in her own faceas, half-undressed. She had been pressing the buzzer for 45 minutes but no one had come. I repeatedly shouted for a nurse but there were none. After a further 5 minutes the consultant arrived, found a nurse to clean my mother and took me into a meeting room. I was satisfied that he had put right all my complaints regarding her medical care but the Ward 2 nurse-in-charge did not attend the meeting and by this time I was even more concerned about my mother’s care.
- I made a second complaint to PALS (or PILS) but received no further response from them. I did, however, receive a response from members of the nursing staff who complained to me, in front of my mother, saying that I should not have reported them.
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